Sophie Durand – Chief Executive Officer (CEO)
Sophie Durand is the driving force behind United Merchant Bank Luxembourg. With a career spanning over two decades in the financial sector, Sophie is an expert in digital banking transformation. She has led the bank through numerous successful expansions and technological advancements, ensuring the highest level of customer satisfaction and operational excellence
Background: Previously held senior positions at international banks, leading digital initiatives.
Vision: To create a bank that merges technology and customer experience seamlessly, bringing cutting-edge services to all clients.
Marc Lefevre – Chief Operating Officer (COO)
Marc Lefevre ensures that United Merchant Bank operates smoothly on a daily basis. His focus on improving operational efficiency and reducing costs helps the bank maintain high levels of service while driving growth and expansion.
Background: Marc has extensive experience in operations and management, having worked for top financial institutions across Europe.
Focus: Optimizing internal processes and enhancing UMB’s operational framework to meet the demands of the digital age.
Clara Schmidt – Chief Technology Officer (CTO)
Clara Schmidt is responsible for the development and security of UMB's technology platforms. A visionary in fintech and cybersecurity, Clara ensures that UMB’s online banking solutions are both innovative and secure
Background: Clara has a wealth of experience in the tech industry, having previously worked on advanced blockchain and AI projects for leading fintech companies.
Mission: To implement state-of-the-art solutions that make banking simpler, safer, and more accessible to all.
Alexandre Dupuis – Chief Financial Officer (CFO)
Alexandre Dupuis oversees the financial health and growth of United Merchant Bank. With a keen eye for financial strategy and planning, Alexandre helps guide the bank toward continued profitability while minimizing financial risks.
Background: Alexandre has worked as a financial analyst for multinational corporations and brings a solid understanding of banking operations and finance.
Responsibilities: Managing the bank’s investments, financial strategy, and regulatory compliance.
Isabelle Thomas – Head of Customer Service
Isabelle Thomas leads UMB’s customer service team, ensuring that each client receives personalized support. Her goal is to make every customer interaction seamless, friendly, and efficient.
Background: Isabelle has a background in customer relations, having worked for major banks in both Europe and North America.
Mission: Deliver exceptional customer service and maintain the highest levels of satisfaction.
Hugo Varela – Head of Marketing & Communications
Hugo Varela drives the marketing and branding strategy for United Merchant Bank. He ensures that the bank’s digital presence is strong and that customers are continuously engaged with the latest products and services.
Background: Hugo has led marketing initiatives at various fintech startups and traditional banks, using digital strategies to reach and engage clients.
Vision: To position UMB as the go-to digital bank for innovative solutions and superior customer experiences.
Nathalie Roche – Chief Risk Officer (CRO)
Nathalie Roche leads the risk management and compliance efforts at UMB, ensuring the bank remains protected from financial, regulatory, and operational risks.
Background: Nathalie has worked in risk management for over 15 years, with experience in both global financial institutions and boutique advisory firms.
Mission: To protect the bank’s assets and customers through proactive risk identification and management.
Jean-Pierre Lefevre – Head of Legal and Compliance
Jean-Pierre Lefevre is responsible for overseeing the legal aspects of United Merchant Bank’s operations. His role ensures that the bank adheres to local and international regulations, safeguarding the bank from legal complications.
Background: Jean-Pierre has a background in corporate law, specializing in financial services compliance and regulatory affairs.
Focus: To ensure that UMB operates within the boundaries of the law while implementing best practices in legal and regulatory compliance.
Our Commitment to Excellence
Together, our dedicated team at United Merchant Bank Luxembourg works relentlessly to bring you innovative, secure, and customer-centric banking services. Whether it’s through digital solutions, personalized support, or strategic growth, we’re here to meet your financial needs every step of the way.